ZendeskBest practices for maintaining your Zendesk configuration
Zendesk support offers extensive customization capabilities, making administration a task that demands meticulous attention to detail. As organizations evolve—incorporating new ticket types, features, and metrics—the configuration of their Zendesk instances must adapt accordingly. Proper maintenance is crucial to prevent configurations from becoming confusing and tangled. This post delves into best practices for maintaining a streamlined and effective Zendesk setup, focusing on user and role management, security compliance, workflow automation, API management, and robust reporting systems. It emphasizes the importance of limiting privileges, ensuring clear documentation and role responsibilities, and conducting regular reviews and audits to optimize performance and security.
NetSuiteThe cost of getting NetSuite deployments wrong (with a calculator)
Manual NetSuite migrations can be costly due to human errors. This blog explores a formula to estimate these costs and suggests tools for risk mitigation.
NetSuiteA Comprehensive Guide to the NetSuite Period Close Checklist
This post delves into NetSuite's period close process, detailing each task's function and impact on your financial data.
NetSuiteThe Magic Behind Automated Elimination Entries
This post explores the automated elimination process in NetSuite, common mistakes made during intercompany transactions and how to reconcile them.
JiraJira Pricing: Choosing the Right Plan
This blog post provides a detailed overview of Jira's pricing plans including Free, Standard, Premium, and Enterprise, and factors to consider when choosing.
JiraSimplify Your Configuration with a Custom Jira Issue Template
The blog post discusses the benefits of creating custom Jira screens and provides a detailed guide on how to implement them.
Rolling out regional Zendesk instances 8x faster with Salto
Instead of manually copying one instance after another, in what took the Zendesk team away from their important mission critical work, Salto enabled this company to use templates and roll them out automatically.
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