Managing AI-powered bots in Zendesk requires maintaining consistent messaging across multiple bots and answers. However, manually updating text across all bots can be time-consuming and error-prone. With Salto, you can now quickly find and replace text across bots in a few simple steps.

The challenge

Trying to get to all the answers you want Zendesk AI bots often require standardized responses across multiple answers. However, updating the same piece of text across different bots manually involves searching through every instance, making it inefficient and prone to inconsistencies.

Find and replace through your bot

Salto enables you to search for specific text across all bots, edit it in a centralized interface, and deploy the changes to Zendesk. This ensures consistency, saves time, and reduces manual errors.

Overview of the process

1. Identify the text you want to update in Zendesk.
2. Search for all instances of this text in Salto.
3. Edit the text within Salto’s web editor for consistency.
4. Deploy the changes back to Zendesk.
5. Verify the updates across your bots.

With Salto, you can efficiently manage bot responses without the hassle of manual updates. Watch the video below for a step-by-step demonstration:

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