Customer Success Manager

What You’ll Do:

• Complete ownership of customer onboarding and adoption
• Proactively build relationships with customers to create mutual trust
• Build a comprehensive adoption plan with the customer
• Act as advisor to customers to ensure they’re leveraging the salto solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Deliver and communicate ROI to customers, throughout the customer lifecycle
• Work closely with Support and Customer Engineering teams to ensure exceptional customer experience
• Conduct QBRs with key stakeholders on the customer’s team
• Manage renewals end-to-end, including generating quote and following through till the signature process
• Drive upsell revenue through introductions into additional use cases that could leverage salto.

What We’re Looking For:

• You are comfortable being a proactive driver of the customer relationship
• You build great relationships with customers and become their trusted advisor
• You are a strong communicator with excellent attention to detail
• You are motivated by building long-term and long-lasting relationships
• You create structure in ambiguous situations and design effective processes

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Skills and Experience:

• 5+ years of experience in Customer Success, Sales Engineering, Project Management, Account Management, Management Consulting, or another customer-facing role.
• Must have experience working on complicated SaaS B2B technical product (DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms).
• Customer facing experience with technical teams on the customer’s side - developers, highly technical IT/security teams.
• Excellent written and verbal communication skills in English
• Experience interacting with Product/Engineering teams

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Advantages:

• An engineering/IT BA/BSc degree or hands on technical experience.

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Salto Labs, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state or local laws.  Further, Salto Labs, Inc. will provide a reasonable accommodation as needed to any qualified applicant or employee with a disability, unless doing so would cause an undue hardship, in accordance with the Americans with Disabilities Act and similar local laws.