Customer Stories

Accenture, a global leader in professional services, delivers highly customized HR managed services to large enterprises using Zendesk as a core component of its platform. With very large accounts and millions of employees relying on the system, managing configurations across multiple client environments became increasingly complex. Manual deployments introduced risk, required significant weekend work, and lacked the automation needed to ensure consistency. To improve efficiency, reduce deployment errors, and mitigate reputational risk, Accenture turned to Salto for a streamlined, automated approach to configuration management in Zendesk.

Salto eliminated the need for manual Jira configuration replication, drastically reducing deployment time and ensuring consistency across four environments. By automating configuration management, Intrepid improved efficiency, minimized errors, and kept Jira deployments in sync with their software release process—saving valuable time and resources.

DFIN, a leader in compliance solutions, faced the challenge of managing high-stakes updates to its Zendesk platform across multiple brands, all while maintaining strict change traceability. The lack of robust rollback capabilities and limited sandbox usability due to drift often forced off-hours deployments to prevent disruptions. DFIN needed a solution to ensure reliable deployments, provide comprehensive change logs, and allow quick rollbacks.

Next Insurance, a leading provider of small business insurance, faced significant challenges in managing their Zendesk operations manually. By integrating Salto into their workflows, Next Insurance improved efficiency, reduced errors, and streamlined their deployment processes.

FloQast achieved a 50% reduction in time spent on packaging and deploying changes by using Salto, significantly improving deployment efficiency. Salto also enhanced visibility into configurations, leading to reduced MTTD errors, which bolstered compliance team satisfaction and overall admin productivity and morale.

Salto's implementation eliminated the need for manual synchronization tasks, freeing up valuable admin resources. Moreover, Salto offered control over configuration changes, ensuring accountability and adherence to a stringent change management process.

Salto helped the team bring a doomed production environment deployment back from the brink—and gave them a speed advantage for the long run

Salto provided the visibility and powerful deployment tools the company needed to integrate Zendesk with its tech stack and re-up on growth

Salto’s open-source component provided a foundation upon which Sweep could build a software to let people easily configure Salesforce

With Salto, Riskified was finally able to automate documentation and easily create audit trails

Automated Salesforce configuration helps WalkMe to significantly simplify a tedious process.