ZendeskNew year, fresh start: A Zendesk admin’s resolutions for 2025
As the chaos of the year-end fades, it’s time to turn our focus to fresh opportunities for improvement in 2025. For Zendesk admins, this means tackling the clutter, refining workflows, and embracing AI-driven tools—without losing sight of the human touch. In this article, we’ll explore actionable resolutions to optimize your Zendesk instance, including smart use of AI, decluttering outdated configurations, tactfully managing stakeholder requests, automating with precision, and prioritizing the agent experience.
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Liora Schocken
January 2025
SalesforceThe power of sandbox seeding from a CPQ view
Learn why sandbox seeding is essential for Salesforce DevOps, especially with tools like Salesforce CPQ that rely on record-based configuration. This blog highlights the benefits of properly seeded sandboxes, from faster case resolution to improved collaboration.
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Doug Gardner
December 2024
SalesforceCI/CD for Salesforce: Getting started
Implementing CI/CD for Salesforce requires careful planning and execution of key components. This article covers the essential steps for implementing CI/CD for Salesforce, including designing your pipeline, planning a Git branching strategy, choosing the right DevOps tools, and automating processes like testing and deployments.
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Liora Schocken
December 2024