Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
Learn the hidden opportunities to create a best-in-class Zendesk environment as you scale your Zendesk operations.
You are what you measure - measuring the performance of Zendesk administrator teams can ensure that administrators possess the necessary skills, respond efficiently to change requests, maintain system stability, and align with broader business goals. Choose the right KPIs, like training hours per admin, resolution rate, monthly uptime %, and keep your team accountable, ensuring they effectively support the customer service operations in your organization.
Scaling Zendesk operations - it’s a challenging prospect. Learn how to do it without compromising on quality or efficiency.
Discover the practical and strategic advantages that come with championing Zendesk Guide across your Customer Service function.
Traditional customer experience (CX) metrics like CSAT, AHT, and NPS are insufficient for capturing the full scope of customer interactions and fail to reveal deeper issues within customer journeys. However, a holistic approach to CX metrics can leverage Zendesk's tools to integrate qualitative and quantitative data, such as ticket classification, open-ended survey responses, and AI-driven insights. In this article we'll go through this approach, which provides a more comprehensive understanding of customer needs, enabling more targeted and effective CX initiatives that drive better business outcomes.
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