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ZendeskUpdating multiple elements in Zendesk manually can be time-consuming and error-prone. This article shows how Salto simplifies bulk changes with its search and find-and-replace features, ensuring accuracy and efficiency. A customer replaced outdated URLs across their configuration in just 15 minutes—work that previously took hours. With Salto, teams can test changes in UAT before deploying them to production, reducing risk and manual effort. Try Salto’s free trial or book a demo to see it in action.
ZendeskAs the chaos of the year-end fades, it’s time to turn our focus to fresh opportunities for improvement in 2025. For Zendesk admins, this means tackling the clutter, refining workflows, and embracing AI-driven tools—without losing sight of the human touch. In this article, we’ll explore actionable resolutions to optimize your Zendesk instance, including smart use of AI, decluttering outdated configurations, tactfully managing stakeholder requests, automating with precision, and prioritizing the agent experience.
ZendeskThe blog post provides a guide on creating custom reports in Zendesk, highlighting their importance and offering best practices.
ZendeskLearn how to create and use Zendesk Guide Templates for efficient, on-brand articles in your Help Center.
ZendeskThis guide helps Zendesk admins understand and implement custom ticket statuses for improved workflow efficiency and customer communication.
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