Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
ZendeskAs the chaos of the year-end fades, it’s time to turn our focus to fresh opportunities for improvement in 2025. For Zendesk admins, this means tackling the clutter, refining workflows, and embracing AI-driven tools—without losing sight of the human touch. In this article, we’ll explore actionable resolutions to optimize your Zendesk instance, including smart use of AI, decluttering outdated configurations, tactfully managing stakeholder requests, automating with precision, and prioritizing the agent experience.
ZendeskThe blog post provides a guide on creating custom reports in Zendesk, highlighting their importance and offering best practices.
ZendeskLearn how to create and use Zendesk Guide Templates for efficient, on-brand articles in your Help Center.
ZendeskThis guide helps Zendesk admins understand and implement custom ticket statuses for improved workflow efficiency and customer communication.
ZendeskThis article guides admins on how to utilize Zendesk Explore's reporting tools, customize dashboards, and schedule them for stakeholders for improved CS performance.
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