Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
ZendeskThis blog post provides a detailed cost/benefit analysis of Zendesk's new tool, Advanced AI, and explores whether it's worth the extra subscription cost.
ZendeskZendesk's Advanced AI offers features like Generative AI for Voice and Agents, promising significant time and cost savings for businesses.
ZendeskThis guide provides a thorough walk-through on maximizing Zendesk's Ticket Fields and Conditional Fields features for efficient customer service.
ZendeskLearn the hidden opportunities to create a best-in-class Zendesk environment as you scale your Zendesk operations.
ZendeskYou are what you measure - measuring the performance of Zendesk administrator teams can ensure that administrators possess the necessary skills, respond efficiently to change requests, maintain system stability, and align with broader business goals. Choose the right KPIs, like training hours per admin, resolution rate, monthly uptime %, and keep your team accountable, ensuring they effectively support the customer service operations in your organization.
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