The Hidden Costs of Configuration Chaos

Zendesk admins are often expected to keep things running smoothly—but without proper tools, managing changes can be risky, time-consuming, and full of surprises. When changes go undocumented, mistakes happen, and tech debt builds up, your support operations suffer. Join Dan Avigdor (Salto's Director of Customer Engineering) and Jake Samson (seasoned Zendesk consultant) as they discuss the hidden costs of an unstructured Zendesk environment and what it really takes to maintain stability while scaling. If you’ve ever struggled with unexpected changes, undocumented configurations, or the stress of fixing something without knowing what broke it, this session is for you.