How an unfixable UX issue that led hundreds of customers to a dead end was reduced by 98% with no help from the product team.
InterviewsEliya Elon from IntSights on why everyone should stop saying “tech stack,” why you should draw more diagrams, and why a temporal understanding of dollars can point the way to long-term customer value.
InterviewsIn this part, Jalal talks about the challenges faced by modern business systems teams, about building credibility with business stakeholders, and about the right way to measure success.
InterviewsWe asked Jalal about how his team is evolving, the role BSAs play, how Drake’s equation can be applied to the quote to cash problem, and why he believes everything starts with a quasi-utopian North Star goal.
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