Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
Learn how to enrich your customer profiles in Zendesk with external data and make it available to your agents and automations.
Let’s talk about connecting and using data in Zendesk to improve your service, inform customer interactions and mitigate issues.
We explore why and how updating your Zendesk users en masse unlocks so many time-saving processes for you and your agents.
In this article, we will detail two tricks every Zendesk admin should be using to help their agents make the right decisions, quickly.
Learn the best way to build your Zendesk views that will keep the door open for more advanced requirements in the future.