Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
ZendeskScaling Zendesk operations - it’s a challenging prospect. Learn how to do it without compromising on quality or efficiency.
ZendeskDiscover the practical and strategic advantages that come with championing Zendesk Guide across your Customer Service function.
ZendeskTraditional customer experience (CX) metrics like CSAT, AHT, and NPS are insufficient for capturing the full scope of customer interactions and fail to reveal deeper issues within customer journeys. However, a holistic approach to CX metrics can leverage Zendesk's tools to integrate qualitative and quantitative data, such as ticket classification, open-ended survey responses, and AI-driven insights. In this article we'll go through this approach, which provides a more comprehensive understanding of customer needs, enabling more targeted and effective CX initiatives that drive better business outcomes.
ZendeskFine tune your Answer Bot to ensure you not only increase self-service rates but leave your customers happier in the process.
ZendeskDeploying Guide themes should be fun! Remove the stress and uncertainty with these simple tips for best practice.
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