Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
ZendeskTransform your Zendesk widget from a generic pop-up to an on-brand tool your customers will love.
ZendeskZendesk support offers extensive customization capabilities, making administration a task that demands meticulous attention to detail. As organizations evolve—incorporating new ticket types, features, and metrics—the configuration of their Zendesk instances must adapt accordingly. Proper maintenance is crucial to prevent configurations from becoming confusing and tangled. This post delves into best practices for maintaining a streamlined and effective Zendesk setup, focusing on user and role management, security compliance, workflow automation, API management, and robust reporting systems. It emphasizes the importance of limiting privileges, ensuring clear documentation and role responsibilities, and conducting regular reviews and audits to optimize performance and security.
ZendeskThis article highlights the importance of having a backup and restore plan for Zendesk configurations, as customer support needs and Zendesk setups evolve. Expert Craig Stoss examines the existing manual and automatic solutions and the advantages they present in providing you with robust backup and restore capabilities.
ZendeskMaster Zendesk Guide customizations and elevate your Help Center experience. Transform your customer support with efficient, error-free customizations that are created in sandboxes and then moved to production without extra manual work
ZendeskSalto and Ultimate teamed up to show practical use cases for AI in Zendesk agents' and admins' work.
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