Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
Can ChatGPT provide accurate and helpful answers to complex challenges faced by Zendesk administrators? We put it to the test.
Self-service is critical to get right if you want to scale your support team: here's how to make your Zendesk Guide launch a success.
Live chat messaging offers convenient support but comes with expectations of a speedy first response. Here's how to prepare for this.
Learn how to use custom metrics in Zendesk Explore to track and measure things that matter to your team.
Learn how to build powerful custom reports in Zendesk using your own metrics.