Want to become a Zendesk expert but don’t have the time or funding for a dedicated course? Read how you can learn on the fly.
Zendesk triggers are a powerful tool to automate repetitive actions, speed up ticket routing and ensure consistent workflow execution.
In the final part of this series, we learn about adding rows and cover some of the common Explore problems and how to fix them.
How Cory LaPlante used Zendesk and middleware to do things nobody thought possible—including Zendesk’s own team.
In Part 2 of this series, we learn how, when and why to use Zendesk Explore filters and columns to make your reports come alive.
Tags are the backbone of Zendesk’s support features. Learn why they are so powerful and how to get the most from them.